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But they have to answer you, never forget this.
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He is maybe allowed to use it, as far as I know he did a Let's Play of the Server, which is published by the GameForge either, so he will be allowed to use it!
Another thing could be, that they just didnt saw it, if u are not using their Symbols I would just try to write a E-Mail, or get somehow else in contact.
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I guess its about Thumbnail, where the "Metin2" font is from the GameForge, and the "Singapore" is selfmade. U may not use the "Metin2" Image from them.
Atleast this is what I think.